At Hillingdon Florist, we take immense pride in being a trusted local florist serving households and businesses throughout the Hillingdon area. Our strict fresh flowers guarantee means that every bouquet and arrangement is hand-prepared with care and delivered at the peak of its beauty. We are committed to ensuring that you receive only the finest, freshest flowers that will be enjoyed for as long as possible.
We guarantee that all flowers dispatched by Hillingdon Florist will remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the care instructions included with every order. If you experience any issues with the freshness of your flowers within this window, we encourage you to contact us so we can resolve your concerns promptly.
Should your flowers or arrangements arrive damaged or not up to our usual high standards, please let us know on the day of delivery. Photographic evidence may be requested to help us assess the problem and to ensure we maintain the quality you trust. We genuinely regret any inconvenience and will do our utmost to put things right.
If an order does not meet our guaranteed standards for freshness or arrives damaged, you may be eligible for a full or partial refund or a replacement delivery—depending on the specific circumstances. Once we confirm the issue, we will discuss the most convenient and appropriate solution for your case, ensuring your satisfaction remains our priority.
Please note: Due to the perishable nature of fresh flowers, returns must be requested as soon as possible, and ideally within 24 hours of delivery. This allows us to properly assess and resolve the situation promptly. In some cases, we may offer a credit for future purchases if preferred.
Your feedback is invaluable in helping us maintain and improve the high standards that Hillingdon Florist is known for in the community. If you have a complaint, or if your experience was not as expected, you can submit your concerns in writing using our online contact form or by visiting our store directly. Please include your order details, a description of your issue, and any relevant photos if applicable. Our customer care team aims to respond to all complaints within two working days.
We treat all matters seriously and confidentially, and we commit to resolving your issue as swiftly as possible, keeping you informed every step of the way.
As a longstanding Hillingdon florist, we proudly serve local homes and businesses with fresh flowers and friendly service. By shopping locally with us, you are choosing quality, care, and a personalised experience that you can trust. Thank you for choosing Hillingdon Florist for your floral needs. If you have any questions about our returns, refunds, or complaints policies, please get in touch. We are always here to help.
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