Thank you for choosing Hillingdon Florist for your online flower delivery needs. These Terms and Conditions outline the agreement between Hillingdon Florist ("we", "us", or "our") and customers ("you", "your") placing orders through our website for delivery in Hillingdon and the surrounding areas. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before submitting your order.
These Terms and Conditions apply to all flower delivery orders placed online by customers in Hillingdon and adjacent areas. By proceeding with your order, you confirm your acceptance of these terms and acknowledge their applicability each time you use our services.
Hillingdon Florist is an established provider of fresh flowers and floral arrangements, specialising in online flower delivery within Hillingdon and its neighbouring localities. Our aim is to provide quality floral gifts, efficient delivery, and a seamless online ordering experience.
3.1 Browsing & Selection
You can browse our wide range of fresh flowers, bouquets, and floral gifts online. When you have chosen your preferred products, add them to your shopping basket for flower delivery within Hillingdon or the surrounding districts.
3.2 Placing an Order
Once you have finalised your selection, proceed to checkout to provide recipient details, delivery address, preferred delivery date (where available), and any special instructions. You will be required to provide accurate and complete information to ensure successful delivery.
3.3 Order Confirmation
After submitting your order, you will receive a confirmation via the website and/or through electronic means. This confirmation does not constitute final acceptance of your order. Acceptance occurs when your order is reviewed and dispatched by our team.
3.4 Product Availability
All products are subject to availability. In the unlikely event of stock shortages or seasonal flower substitutions, we reserve the right to substitute with flowers of equal or greater value and a similar appearance, while maintaining the overall character of the arrangement.
3.5 Delivery Areas
Hillingdon Florist delivers to locations across Hillingdon and neighbouring districts. If your delivery address falls outside our standard delivery radius, we will contact you to discuss alternative options or possible cancellation.
4.1 Accepted Payment Methods
Payment for all orders must be made in full at the time of purchase. We accept major credit and debit cards, and may offer other secure online payment options as displayed at checkout. All prices include VAT (where applicable) and are displayed in pounds sterling (£).
4.2 Pricing & Errors
All prices are correct at the time of listing but may be subject to change without notice. In the rare circumstance of an incorrect price due to system error or typographical mistake, we reserve the right to cancel any affected order or request additional payment to reflect the correct price before processing.
4.3 Payment Security
We take payment security seriously and use industry-standard encryption and secure payment gateways to protect your financial information. We do not store payment card details on our systems.
5.1 Cancelling Orders
If you wish to cancel your flower delivery order, please notify us as soon as possible. Cancellations are accepted up until your order begins processing (usually 24-48 hours before the scheduled delivery date). After an order has entered processing or has been dispatched, it may not be possible to cancel it, especially for same-day or next-day delivery orders.
5.2 Amendments
Should you wish to amend recipient details or the contents of your order after placement, contact us promptly. We will do our best to accommodate changes where possible but cannot guarantee that amendments can be made if your order is already in production or has been dispatched for delivery.
5.3 Refunds
Refunds for valid cancellations or substitutions (where you do not accept proposed alternatives and the order cannot be fulfilled as originally confirmed) will be credited using your original payment method within a reasonable period, usually within 5–10 working days.
6.1 Delivery Methods
We offer delivery of flowers to Hillingdon and nearby areas by our own drivers or trusted third-party couriers. Delivery occurs during business hours unless otherwise specified or agreed.
6.2 Delivery Dates & Times
While we make every effort to fulfil your preferred delivery date, we cannot guarantee precise delivery times. Deliveries may experience slight delays during busy periods, holidays, or due to circumstances beyond our control (e.g., traffic, weather).
6.3 Failed Deliveries
If no one is available at the delivery address to accept the flowers, our driver may leave the flowers in a safe location, with a neighbour, or return them to our shop, leaving a card or note with instructions for collection or re-delivery. You are responsible for ensuring the recipient is available to receive the delivery where possible.
6.4 Non-Delivery
Should non-delivery occur due to incorrect or incomplete information provided by you, we cannot be held liable for loss or delay. It is your obligation to ensure all delivery and recipient details are accurate when placing your order.
Hillingdon Florist is committed to delivering fresh, high-quality flowers. In the unlikely event you are dissatisfied with the condition of your order upon arrival, please notify us within 24 hours of receipt. We will arrange for a suitable resolution, which may include a replacement or refund at our discretion, provided you supply all necessary details and photographic evidence where requested.
8.1 Limitation of Liability
To the maximum extent permitted by law, Hillingdon Florist shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of our website or flower delivery service in Hillingdon and surrounding areas. Our liability for direct loss is limited to the price paid by you for the relevant order.
8.2 Force Majeure
We shall have no liability for failure to perform or delays in performance caused by events or circumstances beyond our reasonable control, including but not limited to acts of God, strikes, transport disruptions, severe weather, or pandemics.
We process personal information in accordance with applicable data protection laws. Your data is used solely for fulfilling your order, providing customer service, and, with your consent, sending marketing communications. For full details, please review our privacy policy.
All content, product images, descriptions, and branding on the Hillingdon Florist website are the intellectual property of Hillingdon Florist or its licensors. Copying, reproducing, or using our content for commercial purposes without prior consent is strictly prohibited.
These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms and Conditions at any time to reflect changes to our policies, services, or legal requirements. The latest version will always be available on our website. By continuing to use our online flower delivery service in Hillingdon, you accept any revised terms as valid and binding.
If you have questions or concerns regarding our online flower delivery terms, your order, or require assistance, please contact our customer service team. We are dedicated to resolving any issues promptly for our customers across Hillingdon and the surrounding areas.
Any failure or delay by Hillingdon Florist to exercise any rights under these Terms and Conditions does not constitute a waiver of those rights. Should any provision of these terms be deemed invalid or unenforceable, that provision will be severed without affecting the remainder of these terms.
These Terms and Conditions are intended to ensure fair and transparent dealings for all customers of Hillingdon Florist online. Thank you for placing your trust in us for your flower delivery in Hillingdon and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hillingdon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hillingdon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
